How to save reputation of a company
"It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you'll do things differently."
— Warren Buffet.
These words are very true. Reputation of a brand is very important, but in the internet it is the first thing to suffer from bad client service. A couple of negative testimonials – and you'll start loosing your clients.
Moreover, 95% of people discuss their negative experience with their friends and family members.
If you notice some weird decrease in sales – you should check whether bad client service is a reason for that. If it is, you can still fix the situation:
React quickly to all negative comments.
Reach all unsatisfied clients and try to solve all the problems they have with your product.
Take responsibility for your mistakes.
Always inform your clients when there are problems which can affect them and keep them informed about the latest updates.
Do not discuss problematic issues with clients openly.
Set a new standard for your client service department.
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