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How to save reputation of a company

"It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you'll do things differently."

— Warren Buffet.

These words are very true. Reputation of a brand is very important, but in the internet it is the first thing to suffer from bad client service. A couple of negative testimonials – and you'll start loosing your clients.

Moreover, 95% of people discuss their negative experience with their friends and family members.

If you notice some weird decrease in sales – you should check whether bad client service is a reason for that. If it is, you can still fix the situation:

  • React quickly to all negative comments.

  • Reach all unsatisfied clients and try to solve all the problems they have with your product.

  • Take responsibility for your mistakes.

  • Always inform your clients when there are problems which can affect them and keep them informed about the latest updates.

  • Do not discuss problematic issues with clients openly.

  • Set a new standard for your client service department.


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